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Zillow has been one of the most visible and talked about AVMs (Automated Valuation Models) in the US and enjoyed considerable press during the housing boom. Of course they have always been at the mercy of the quality of public record data despite their technology prowess.

Perhaps they were more guilty of overhyping the reliability of their “Zestimates” in the early days by presenting value estimates precisely down to the dollar. But hey, it was cool to see how much your neighbor’s house was worth.

There was an interesting article in Valuation Review (subscription) and HousingWire.

The study concludes that:

Zestimates on Zillow.com are no more accurate than homeowner’s estimates.

When it comes to using the Zillow.com automated valuation model (AVM) to get a free listing price on a house, users may be getting what they paid for, according to a report published by the Appraisal Institute that finds the Web site overestimates the values on homes almost as often as the actual homeowners.

Zillow has become the real estate punching bag to the real estate community. And once again, they are on the defensive in the media coverage of this report.

Here’s the issue:

The key issue regarding Zillow’s Zestimates is whether they reflect transaction prices. Zillow has been described both as “a useful site” and as “categorically wrong.” There have been many instances of praise and many instances of complaints by homeowners using the Web site to estimate the value of their homes. Realtors in general have also been critical of the values produced by Zillow.

Agents had issues with over valuation because they tended to set seller’s expectations too high. Of course, appraisers have an ax to grind with a service that was perceived to trivialize their expertise in valuation.

The report, “Zillow’s Estimates of Single-Family Housing Values,” was authored by Daniel Hollas, Ronald Rutherford and Thomas Thomson, doctors in economics, real estate and business, respectively. The report was published in the quarterly technical and academic publication of the Appraisal Institute, the nation’s largest association of real estate appraisers.

View the report.

Excerpt from:
Appraisal Journal Study Cites Flaws In Zillow AVM

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Since appraisal management companies are now responsible for the super majority of appraisals being ordered through lenders for mortgage purposes due to HVCC and AMCs are not a regulate institutions, the consumer is exposed more than ever to the potential for low quality appraisals, continuing to undermine the public trust in the appraisal profession. I suspect trend this has the potential to push errors and omissions insurance rates higher and provide more exposure to the mortgage lending system.

I firmly believe that 5-7 years from now we will be looking back to today’s AMC trend and will be saying: “if we only did something about it.”

Admittedly I know very little about surety bonds and this is no sales pitch or a solution to the AMC problem. I am more interested in understanding ways to protect the consumer against negligence and instill confidence in the appraisal process. To require AMCs to pay for surety bonds in order to operate in a state sounds like it provides an easier way for consumers to go after AMCs for negligence. Feedback or suggestions welcome.

According to Wikipedia, a surety bond is a contract among at least three parties:

  • The obligee – the party who is the recipient of an obligation,
  • The principal – the primary party who will be performing the contractual obligation,
  • The surety – who assures the obligee that the principal can perform the task

I was contacted by Jay Buerck of SuretyBonds.com who wrote provided the following post on surety bonds and appraisal management companies. He indicated that 6 states brought about new AMC legislation last year and it is expected to grow in the coming years. His article is simply trying to make everyone aware of this fact.

States nationwide are introducing tougher oversight and regulation of appraisal management companies. The push is part of a growing effort to bring more consumer protection and transparency to the home-purchasing process.

In all, six states: Arkansas, California, Nevada, Louisiana, Utah and New Mexico ó ushered in new AMC legislation in 2009. Industry officials expect another 15 to 20 states to consider adopting similar measures this year.

Appraisal management companies are becoming increasingly important because of sweeping changes to regulations for home valuations nationwide. The stricter regulations are geared toward boosting consumer safety and stabilizing the housing market.

“There is a significant belief out there that mortgage fraud played a significant role in the meltdown in the housing market, and any unregulated entity that is out there presents the possibility for mortgage fraud to creep back into the system,” Scott DiBiasio, manager of state and industry affairs for the Washington, D.C.-based Appraisal Institute, a global association of real estate appraisers, told Insurance Journal this winter. “I think legislators recognized that this was a gaping loophole that needed to be corrected.”

Taking consumer protection a step further, Arkansas became the first state to add a surety bond requirement to its appraisal management statutes. The new legislation requires that AMCs post a $20,000 surety bond with the stateís real estate appraiser board.

Surety bonds are essentially three-party agreements that ensure businesses or people follow all applicable laws and contracts. A surety bond also provides consumers and tax payers who are harmed by the business with an avenue of financial recourse.

Most of the new AMC legislation requires companies to make sure their appraisals are in line with the Uniform Standards of Professional Appraisal Practice. Theyíre also responsible for ensuring they use certified and licensed appraisers only.

There are also some financial disclosure and transparency requirements in some states.

“We need to have and the public deserves to know who owns, operates and manages these appraisal management companies,” DiBiasio said. “I think the $20,000 surety bond is really there to provide some minimal protection to consumers.”

Here is the original post:
[Surety Bonds] Some States Are Cracking Down On Appraisal Management Companies

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[click to open form]

The other day I came across a brand new form for use on Wells Fargo mortgage appraisals

On February 13, 2010, the Wells Fargo RVS Desktop Appraisal (RVS Desktop) will be released into production. This is a streamlined desktop appraisal report to be completed by Licensed or Certified appraisers only. The Desktop Appraisal Form will be accessed through AppraisalPort using FNC’s Data Express system.

FNC has long been an innovator in the collateral management business and I recently interviewed its controversial co-founder. Their automation/statistical orientation doesn’t leave much room for human interpretation of property value. They provide a web portal to many national and regional lenders for a variety of mortgage related services including appraisals.

Some of the highlights of their new appraisal product provided for Wells Fargo is designed for SFR, PUD, and Condominium assignments.

  • The fee is $55 to be paid for each completed assignment that meets the reporting requirements.
  • The FNC/AppraisalPort Fee is $4 for each returned assignment with a value.
  • The Service Level Agreement (SLA) for completing the assignment is two (2) days.

So a professional appraiser – a local market expert – has to crank out a thorough analysis on a property for a fee of $55, within 2 days and pay $4 to upload the report through AppraisalPort to Wells Fargo.

Technology sure is cool. Of course common sense clearly says that the least competent appraisers out there will sit at their desks and crank these reports out. No lessons have been learned from the credit crunch.

Needless to say, my firm won’t be performing these types of assignments and it is very clear that the “greater fool theory” also applies to appraisers.

Read the original:
[Greater Full Theory v2] Getting Paid $55 For An Appraisal, Paying $4 For The Privilege

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[click to open form]

The other day I came across a brand new form for use on Wells Fargo mortgage appraisals

On February 13, 2010, the Wells Fargo RVS Desktop Appraisal (RVS Desktop) will be released into production. This is a streamlined desktop appraisal report to be completed by Licensed or Certified appraisers only. The Desktop Appraisal Form will be accessed through AppraisalPort using FNC’s Data Express system.

FNC has long been an innovator in the collateral management business and I recently interviewed its controversial co-founder. Their automation/statistical orientation doesn’t leave much room for human interpretation of property value. They provide a web portal to many national and regional lenders for a variety of mortgage related services including appraisals.

Some of the highlights of their new appraisal product provided for Wells Fargo is designed for SFR, PUD, and Condominium assignments.

  • The fee is $55 to be paid for each completed assignment that meets the reporting requirements.
  • The FNC/AppraisalPort Fee is $4 for each returned assignment with a value.
  • The Service Level Agreement (SLA) for completing the assignment is two (2) days.

So a professional appraiser – a local market expert – has to crank out a thorough analysis on a property for a fee of $55, within 2 days and pay $4 to upload the report through AppraisalPort to Wells Fargo.

Technology sure is cool. Of course common sense clearly says that the least competent appraisers out there will sit at their desks and crank these reports out. No lessons have been learned from the credit crunch.

Needless to say, my firm won’t be performing these types of assignments and it is very clear that the “greater fool theory” also applies to appraisers.

Here is the original post:
[Greater Fool Theory v2] Getting Paid $55 For An Appraisal, Paying $4 For The Privilege

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The year always ends with a mad rush to close home buying deals.

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Speeding Through Escrow

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In this podcast I speak with Joseph Palumbo, SRA, Director of Valuation and Appraisal Management, Weichert Relocation Resources. He manages a nationwide vendor network and an in-house staff of certified review appraisers.

We talk relocation industry, USPAP, HVCC, today’s appraiser and finding $5 in both your pockets.

Check out the podcast

The Housing Helix Podcast Interview List

You can subscribe on iTunes or simply listen to the podcast on my other blog The Housing Helix.

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[The Housing Helix Podcast] Joseph Palumbo, SRA, Director of Valuation and Appraisal Management, Weichert Relocation Resources

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Jeff Appel and Cathy Hobbs have launched their real estate show MetroResidential TV this summer and I wish them well with the venture. It airs on Sunday mornings in the NYC region at 9am on WPIX-TV. I’ve known Jeff for years through his mortgage brokerage work and public speaking. I’ve also known Cathy for years as an emmy winning reporter for WPIX.

In this clip, Jeff touches on the appraisal process from the seller’s perspective and I provide a few common sense points for sellers.

Watch the clip (short commercial first).

Its funny but when they zoom in on an appraisal report while introducing me, they show one of my competitor’s names on the top of the report form. ;-)

This clip originally aired on July 16th, I believe and is being re-broadcast this Sunday.

My favorite is number 3.

Appraisers get tired of sellers and agents in their personal space during the inspection, peering over our clipboard and pointing out (obvious) things like “this is the kitchen”, “this is the bathroom”, etc.

Excerpted from:
[MetroResidential TV] Appraisal Tips For Sellers

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Here’s a communique we received yesterday from a national lender (who took TARP money). The focus of this dialogue is only on the customer, and not assessment tools to measure risk – aka the appraisal. Of course, if we complied with this request, it would be a direct violation of appraisal licensing law.

Good grief.

From: [redacted]
Sent: Tuesday, June 16, 2009 11:38 AM
To: Orders
Subject: RE: Need unti Analysis letter

Hi ,
I need a reply back asap please by today…Our underwriter is ONLY need ing a rough estimate on how much is the specific unit is worth. Appraiser’s opinion will be acceptable on the given subject’s size and location on you company letter head for the property located at [redacted]. We are trying to save our client extra fees on any and everything so if you can let me know how much will be your fee ,the cheapest as possible pls..Let me know if this request is possible. i was told that it maybe No Fee involve at all. Please let me know asap.

Thank You,
[redacted]

Remember this is from a LARGE national lender in serious financial distress. We do work for them occasionally, but they rely nearly exclusively on appraisal management companies.

As I have said before – not much has changed with the interaction between appraisers and lenders.

Sad, really.

Important: Fixing this situation is as easy as this.

Read more from the original source:
[Fly On Wall] Mortgage Lending Status Quo – Appraisal As Nuisance

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An appraisal of a home is always supposed to be a fair, impartial and professional evaluation of a property’s true value and not under pressure from special interests.

The rest is here:
Assuring Accurate Appraisals, Part II: What’s A Consumer To Do?

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During the height of the housing boom, appraisers were pressured to up the value of homes. Now, during the housing downturn, appraisers are being pressured to lower the value of homes.

See the rest here:
Assuring Accurate Appraisals, Part I: Perennial Pressure Continues

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Last week saw the official kickoff of Fannie Mae’s and Freddie Mac’s mandatory new system of appraisals nationwide, and some mortgage and appraisal groups are up in arms over sharply higher costs for consumers.

Here is the original:
Washington Report: Appraisal System

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The advancement of technology is meant to ease the burden of everyday living by making things more efficient, accurate and less expensive but when it comes to determining the value of real estate, can technology really be better—or, take the place of a certified appraiser?

Excerpted from:
Traditional Appraisals Important in Determining Home Value

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There’s a lot of doom and gloom being spread in the media about the housing market and overall turbulent economy. But, if you’re in a position to take advantage of falling housing prices, getting a loan and moving forward with a real estate purchase could, in the long run, add strength to your financial portfolio.

Excerpted from:
Buyer Advice for Purchasing a Home

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In one of the more poorly thought out layers of legislation being proposed in Congress to help the housing market and credit problems pertains to the appraisal element within the Homeownership Preservation and Protection Act of 2007. This bill is being championed by US Senator Dodd. The whole concept of bonding the appraiser demonstrates a lack of understanding of how we fit into the lending process.

I’ve touched on this legislation in a previous post about how the act misses the mark because it provides no tangible solution to the appraisal element of the mortgage lending process (emphasis added: no). The legislation seems to be stuck at the moment but I am not so sure how long that will last.

Because I am familiar with the topic (it’s my profession), it really scares me to think of the thousands of pieces of legislation that are crafted in bills by Congress every year that are probably just like this one. I am sure Senator Dodd’s intentions are honorable, but the bill completely misses the issue at hand.

A key concern brought up by this bill is the cost of bonding an appraiser. As if obtaining a bond makes an appraiser suddenly ethical and/or not subject to intensive, economically incentivised pressure?

Since I have never had to obtain a bond, I am not completely confident of my thinking here, but I suspect I am on the right track:

The Dodd legislation says:

Appraisers must obtain bonds equal to one percent of the value of the homes appraised.

Ok, so if I say Miller Samuel appraises $5,000,000,000 worth of Manhattan real estate in a year, that amounts to a $50,000,000 bond (1%).

I couldn’t find any published quotes for appraisal surety bonds, but if we say the cost is 2% of face value of the bond, then $50,000,000 x 2% = $1,000,000. In other words, our firm will need to spend $1,000,000 this year in order to comply with legislation that does nothing to address the problem (insulating appraisers from pressure).

Issue 1: If appraisers wish to remain in business, they will have to pass along the costs to their clients (ultimately the consumer in most cases). Common sense says that most appraisers will be forced out of business or no longer perform appraisals for lenders if this interpretation is correct.

This means I have to pass costs of $1,000,000 to my clients (appraising is a razor thin margin business). That really means I am going to have to raise my fees many times just to break even and I am doubtful that my client base will readily absorb the significant increase in fees. As I mentioned in the prior post, I think this will actually make more good appraisers leave the profession.

Issue 2: Appraisers may have to obtain these bonds individually, not in lump sum as in the example above. Try doing this thousands of times in the course of a year. Additional staffing costs, paper work and time has costs associated with it. Total it up and the bill makes appraisals cost prohibitive and will lengthen the appraisal process.

Issue 3: Appraisers may have to violate their appraisal license when obtaining the bond for each assignment. In order to get mandated coverage, they have to provide the value before doing the appraisal (it’s called “cart before the horse”), a direct violation of the licensing law mandated by Congress in 1989 via FIRREA/USPAP. I would think the appraiser’s value estimate for the bond would error on the high side to make sure the property is covered, adding even more costs.

Admittedly I am not familiar with the cost and process of obtaining a bond so I would welcome feedback and insight on this. I am amazed how little information exists out there. Nothing of significance has been written about bonding appraisers that I am aware of.

Appraising is my profession. Lack of common sense is now my bond.

View post:
Establishing A Bond With An Appraiser Is Expensive

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Back in September 2007, US Senator Dodd from my home state of Connecticut submitted what appears to be hastily conceived legislation to solve the mortgage crisis in response to the prior month’s credit market meltdown. I believe it was created to address subprime lending, but because it was so loosely presented, it casts a wide blanket over the lending process to little effect and likely causes more problems because it embraces conventional wisdom rather than actual practices. As far as appraisals go, it clearly doesn’t recognize the fundamental problems that New York AG Cuomo has already recognized.

The appraisal related language in the bill is sloppy and contains slang, suggesting that someone with little experience drafted it or the the bill was not understood by the Senator. I am very disappointed. It found co-sponsors because it contains buzzwords like “appraiser”, “mortgage” and “meltdown”.

In fact, the language of the bill was so vague and misdirected (the appraisal part) that most appraisers never took it seriously, instead focusing on efforts by Senator Frank and NY AG Cuomo. However, it still has life and is being taken seriously.

The bill is now in the Banking, Housing and Urban Affairs Committee.

I think Senator Dodd’s introduction of the concept of bonding was to incentivize the appraiser to do good by having “skin in the game” but it does nothing to solve the current lending problem. Is this the best that can be done by Congress? It’s damaging to the lending industry and poorly written and thought out, and in my opinion, it allows Congress to say this takes care of the problem, when in fact, it makes it worse.

Here is the appraisal-related content summary provided by Senator Dodd’s web site.

V. Require good faith and fair dealing in appraisals.
– Prohibit pressure from being brought to bear on appraisers.
– Hold lenders liable for appraisals to avoid the appraisal problems created in the current climate.

Here’s the actual language of the appraisal related portion of the bill:

Title IV Good Faith and Fair Dealing In Appraisals

Requirements for Appraisers

  • Appraisers owe a duty of good faith and fair dealing to borrowers.

My comment: Generic boilerplate that probably needs to be said. On that note I propose legislation that government officials never abuse their power, the public shouldn’t commit crimes and all school kids show do their homework. In other words, its an ideal, but it has nothing to do with addressing the core systemic problem – remove the possibility of collusion from the process.

  • No lender may encourage or influence an appraiser to “hit” a certain
    value
    in connection with making a home loan. In addition, a lender may not
    seek to influence an appraisers work, nor select an appraiser on the basis
    of an expectation that he or she will appraise a property at a high enough
    value to facilitate a home loan.

My comment: They actually use the word “hit” in the legislation. Who wrote this? How is a lender prevented from attempting to “seek to influence an appraisers work.” These are just words.

  • A crucial cause of the current mortgage meltdown has been inflated
    appraisals. Many ethical appraisers complain that lenders will only use
    appraisers who consistently value properties at the levels necessary to
    allow the loan to close. Appraisers who do not cooperate simply do not get
    hired. This is particularly detrimental to the homeowner because it leads
    the homeowner to believe he or she has equity where little or none may
    exist.

Comment: “A crucial cause” implies appraisers initiated the problem. Wrong. They were the enabler of the lenders and the bad ones were rewarded for unethical practice. They actually use the word “meltdown” in this bill? This paragraph also infers that good appraisals are always low. You can say stuff like this all day long but that doesn’t stop it from happening.

  • Appraisers must obtain bonds equal to one percent of the value of
    the homes appraised.

Comment: “How do the costs of the bonding enter into this? I am not familiar with getting bonded I assume that means appraisers would file for a bond with a predetermined amount so we get enough coverage. That violates federal licensing law (USPAP). This does nothing to fix systemic fraud and burdens the appraisers that do the right thing with additional costs. How does it keep a bad appraiser from doing bad work? They charge the bond costs to their unwitting (or not) clients and it’s no skin off their back. Good grief.

  • Remedies available to borrowers

– Lenders must adjust outstanding mortgages where appraisals exceeded
true market value by 10 percent or more.

Comment: Can you imagine the litigation costs that would result if this passes? Who determines whether the value is off by more than 10%? Another appraiser who is hired by the homeowner? An AMC? A real estate broker? Zillow? A lender using an Automated Valuation Model? What is “True” market value? Is this a new definition of market value and all other forms like “Fair” used by GAAP are “False”? I find it hard not to say the word “true” in this application without sounding sarcastic.

– When an appraisal exceeds market value by 10 percent (plus or minus
2 percent) or more, a borrower has a cause of action against the lender. A
consumer who is awarded remedies under this section shall collect from the
appraiser’s bond.

Comment: Can you imagine the the costs that will be endured by the consumer? I understand that bonding costs for the typical appraiser would be $10,000 to $40,000 per year (per appraiser). For what? Appraising is already a razor thin margin business. Two things are going to happen: appraisal services are going to probably double, and many good appraisers will be forced out of business.

– Actual and statutory damages up to $5,000.

Comment:The further destabilization of the lending industry is worth $5k?

Here are the Senators who think this is a good idea:

Sponsored by Christopher Dodd(D-Ct), with co-sponsors:
Sen. Daniel Akaka [D-HI]
Sen. Barbara Boxer [D-CA]
Sen. Sherrod Brown [D-OH]
Sen. Robert Casey [D-PA]
Sen. Hillary Clinton [D-NY]
Sen. Richard Durbin [D-IL]
Sen. Dianne Feinstein [D-CA]
Sen. Thomas Harkin [D-IA]
Sen. Edward Kennedy [D-MA]
Sen. John Kerry [D-MA]
Sen. Amy Klobuchar [D-MN]
Sen. Frank Lautenberg [D-NJ]
Sen. Claire McCaskill [D-MO]
Sen. Robert Menéndez [D-NJ]
Sen. Barbara Mikulski [D-MD]
Sen. Barack Obama [D-IL]
Sen. John Reed [D-RI]
Sen. Charles Schumer [D-NY]
Sen. Sheldon Whitehouse [D-RI]

I’ll bet if the situation was explained to the Senators with clarity, they would have issues with the bill as written. Time is of the essence, but the solution needs to solve the problem. The problem is about self-dealing and allaying investor’s concerns with the products they are purchasing.

View post:
[The Homeownership Preservation and Protection Act] Dodd Bill Places A “Hit” On Good Appraisers With Bondage

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